Online Order Policy
If you are not fully satisfied with your purchase, Karlas Jewelry will accept exchanges or returns for items bought online. Please ensure that the item is returned in new and re-sellable condition within 10 business days from the delivery date of your order.
Returns after the 14 day period are only eligible for a store gift card. If you would like to make a return please email us for a return authorization at: firstname.lastname@example.org
(no refund will be granted without return authorization).
For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt. Karlas Jewelry is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number.
Once your return is processed, the purchasing card will be credited for the merchandise amount only. We can not refund shipping charges on return items.
A few select pieces may not be returnable, if that is the case we will let you know BEFORE we process your order, giving you the option to cancel the order. *Personalized items and special orders can not be returned. *
In-Store Return/Exchange Policy
For items purchased in-store, you have 10 days to exchange your items for another item or store credit with a valid receipt or gift receipt. No cash or credit card refunds are issued. Items must be unworn, in original condition.